Reporting system - whistleblowing system

The whistleblower system has been set up to deal with serious violations of regulations or laws. It is a key element of good corporate governance. In the context of a fair and transparent procedure, the whistleblower system protects the company, the persons implicated and the whistleblowers. The new system is founded on standardized and swifter processes along with the confidential and professional processing of reports by internal experts.

Complying with statutory regulations and internal rules has top priority at Volkswagen. We can only avoid damage to our company, our employees and business partners if rules and standards are respected. Consequently, misconduct must be recognized swiftly, processed and immediately remedied. That calls for vigilance on the part of everyone along with a willingness to draw attention to possible serious regulatory violations on the basis of concrete evidence. We also value information of this nature from business partners, customers and other third parties. We must all make every effort to create an atmosphere in our company where we feel comfortable talking about misconduct. In many cases that can take place in teams, with superiors or with colleagues. The revised and restructured whistleblower system is designed to help in situations where such issues cannot be clarified in the team due to their relevance or the seriousness of the misconduct.

 

Why is it important to report regulatory violations?

Reporting misconduct can avoid damages or other legal disadvantages for our company and for us as employees. In the event of serious regulatory violations, recognizing such violations swiftly, taking immediate action and remedying them promptly is crucial. In addition, we can learn from regulatory violations, and further improve and optimize the processes and structures in our company.

That calls for vigilance on the part of everyone along with a willingness to draw attention to possible Serious Regulatory Violations on the basis of Reasonable Suspicion. We also value information of this nature from business partners, customers and other third parties. Reports to the Investigation Office can be made at any time and in any language.

The Whistleblower System guarantees the greatest possible protection for whistleblowers and Persons Implicated. An investigation is only initiated after very careful examination of the facts and Reasonable Suspicion of a Regulatory Violation. There will be strict confidentiality and secrecy throughout the investigative process. Information will be reviewed fairly, promptly and in a sensitive manner.

Complete protection for whistleblowers and persons implicated

The whistleblower system guarantees the greatest possible protection for whistleblowers and persons implicated. An investigation is only initiated after very careful examination of the facts and concrete evidence of a regulatory violation. The presumption of innocence applies for persons implicated for as long as a regulatory violation is not proven. Persons implicated will be treated fairly, heard in a timely manner and rehabilitated insofar as they have been unjustly accused. There will be strict confidentiality and secrecy throughout the investigative process. Information will be reviewed fairly, promptly and in a sensitive manner.

Whistleblowers will be protected. The information they provide will be treated as confidential. If they so wish and insofar as permitted by law, their identity will not be disclosed. Discrimination against whistleblowers is a serious regulatory offence and will not be tolerated.

Role of the Investigation Office in the whistleblower system

A team of specialized, experienced lawyers work in the Investigation Office. These colleagues receive reports and check the information for concrete evidence of a serious regulatory violation. They only initiate an investigation is there is concrete evidence of serious misconduct. If that is the case, a department (Corporate Audit, Corporate Security, Corporate Legal) will be appointed to investigate. Once the investigation has been concluded the Investigation Office will ensure that appropriate measures are taken by the responsible bodies in the event of a serious regulatory violation.

 

Do you have any concern or feedback regarding a Porsche Albania product or service?

If you have any questions or inquiries regarding your new or used vehicle, feedback or complaints about services provided by Porsche Albania, please contact us via ankesa(kwfat)porsche(kwfdot)al. We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints.

 

 

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Where can I make a report?

Click here for contact details and for further information on the whistleblower system.

 Where do I send my report? 

A report can be sent via any of the following internal channels:

24/7 Hotline

You can make a report using the international toll-free number: +800 444 46300*.

If your local telephone provider does not support the toll-free service, you can call the following chargeable number: +49 5361 946300.

Should there occur any technical problems with the availability of the hotline, please use the other listed reporting channels to report your concern to the Investigation Office. 

*Depending on the country you are calling from it is possible that the international toll-free hotline is not available since some telephone network providers do not support the service. If so, please use the offered chargeable number or your country specific number.

Reporting Channel

You have the option of using an internet-based communication platform to contact the Investigation Office, exchange documents and conduct a dialog with the lawyers via a separate mailbox. This system is confidential and protected. Whistleblowers can decide for themselves whether they wish to give their names. If you would like to send a confidential report to the lawyers in the Investigation Office, you can use the secure reporting channel to submit a report.

E-Mail

You can contact the Investigation Office of the Volkswagen Group via e-mail: 

io(kwfat)volkswagen(kwfdot)de

Please bear in mind that if you send an e-mail, there is a possibility that personal and traceable data such as the IP address may indirectly be transmitted. That information could potentially provide clues as to your identity. This also applies to e-mail accounts which have been set up specifically for whistle-blowing purposes.

Postal address and in Person

Postal address:

Central Investigation Office
Box 1717
38436 Wolfsburg (downtown)

In person:

Central Investigation Office                  
Porschestraße 1
38440 Wolfsburg (downtown)

Please make an appointment in advance writing an E-Mail to io(kwfat)volkswagen(kwfdot)de

Ombudsmen 

Ombudsmen of the Volkswagen Group

"Ombudsman" is a term taken from the Swedish word for mediator or legal representative. Dr. Rainer Buchert and Thomas Rohrbach, the external ombudspersons appointed by the Volkswagen Group, act as special counsel to accept reports of potential statutory or internal violation of regulations or any other kind of harmful conduct in the Group, and to review these with respect to plausibility and substantiability. They consult with the whistleblower if necessary and if the identity of the whistleblower is known. Finally, they forward all the information that has been agreed with the whistleblower to the Investigation Office for further processing.

All information is treated as confidential and it is the whistleblower who decides whether he or she wishes to protect his or her identity vis-à-vis the Group. The ombudspersons appointed by the Group ensure that reports from whistleblowers who do not wish to be identified by the Company are forwarded to the Investigation Office anonymously. 

 

If you want to contact the Volkswagen Ombudsmen, you can find their contact point on the following homepage: http://www.ombudsmen-of-volkswagen.com/